At Buy Seasons we are the Home Of Celebrations and we’re all about fun - so we’re not happy unless you’re happy! We do know sometimes your customer's order may not be quite as you expected. That’s why we gladly offer refunds on any full priced products where we are at fault or if there are fulfillment issues with our carrier.
Please note, we don’t offer an ‘exchange’ service.
If you need to return your original item/s for a refund please contact our friendly customer service team, who will provide you with a Returns Authorisation number (RA#)
Conditions for returns. Please ensure the item is:
- Returned within 7 days of the date of delivery
- Unwashed and unworn with all original packaging and tags still attached
- In the condition the customer received it in and is not further damaged, altered or used
- If a credit claim is required, we will need to see photographic evidence of the issue provided by your customer.
What We’ll Give You:
A refund for the cost of the product using your original payment method. So, if you paid by credit card, we’ll refund that same credit card.
We want your fulfillment experience with BuySeasons to be as effortless as possible, so don’t stress about returns or refunds. Just chat to our helpful Customer Service Team at firstname.lastname@example.org or call us on (03) 9071 0269 Monday – Friday between 9am – 5pm.
You are entitled to the benefit of statutory consumer guarantees under the Australian Consumer Law in respect of products purchased online from our website. If you believe there is a breach of a consumer guarantee, you may return the item to us within a reasonable period after purchase. Please contact our customer service team if you wish to initiate a return under these statutory rights.
For items which are returned in accordance with your statutory rights:
Delivery costs are our responsibility. We may also cover the costs of re-delivering any replacement item where appropriate. Once received at our warehouse we will assess the condition of the item. Once we have assessed the condition of the item and determined whether it meets our Returns Policy or the Australian Consumer Law requirements, we will send you an email to confirm that we are processing your refund, sending out your replacement item or repairing the item (as is appropriate). Refunds will usually be processed within 5 business days after you receive our email. Replacement items will be sent using our standard shipping methods.
If there are any problems or your returned item does not meet our Returns Policy or the Australian Consumer Law requirements then we will contact you and, if necessary, we can send your item back to you.