FAQs

Q - Who is Buy Seasons Australia?

We are the Home of Celebrations - your on-line costume and party wholesaler, with a huge collection of dress up costumes, accessories and party supplies for any occasion on your calendar. Located in Melbourne, we service all of Australia and New Zealand.

Q - What Brands and Products do you carry?

At BuySeasons.com.au we range the hottest and most wanted products for your dress up and party needs – from the traditional events like Halloween, Christmas and Book Week through to milestone birthdays, New Years Eve parties and Baby Showers. Our large range of Licensed products are the genuine article and our generic products are of the highest quality available.

Q - Do you sell direct to the public?

 No. We are exclusively a wholesale distributor, but we work with a range of retail partners and suppliers.

Q - How do I set up an Account?

 It’s easy! Just click on the Sign Up Now link on our Home page and follow the instructions to complete your on-line account. You will receive a log-in username and password from us once you have submitted the form. If you have completed this stage and have not received any communication from us, please drop us an email with your company name and contact details at admin@buyseasons.com.au and we’ll follow it up super-fast!

Q - How does DropShip work?

DropShip is a fast and effective way to fulfil your costumer’s orders. Simply place your order online, and once we have received it, we will pick, pack and dispatch direct to your customer’s address. Once it’s left our warehouse, you will receive tracking details, which you can forward on to your customer. Too easy! You can read more here: https://www.buyseasons.com.au/drop-ship/

Q – How does your Direct Integrated Ordering system work?

This is an innovative feature of our website, whereby once your account is set up, we email you a link to our online data feed. This data feed is constantly being updated with products, pricing, stock levels etc and it contains all the information you need to integrate the BuySeasons.com.au catalogue into your website. Orders can be transmitted back to us via CSV, API or XML. We have on-line IT support available throughout business hours for this facility, so if you need help please don’t hesitate to contact us.

Q - Can I order over the phone or by email?

Our business model is set up for on-line ordering through the website only. We are happy to assist with queries via phone or email, but all ordering is through the site.

Q – Do you have a minimum order?

No!  You and your customers can purchase single items, no worries. However, please note that all orders will have a flat rate shipping fee regardless of the order value or quantity.

Q – Who ships the product and how much is freight?

Regular orders are shipped via Startrack and large boxed items are shipped via Toll Express. Please note items shipped via Toll may take an extra 48 hours to arrive. We have a flat rate freight cost of $9.95inc GST - Australia Wide. Goods shipped to NZ will incur a delivery charge of $15.00inc GST and please allow 3-5 extra business days for your delivery to arrive.

Q - When will my order be shipped to my customer?

 We pride ourselves on speedy delivery times! Orders received by us before 12pm are shipped the same day. At peak times (mid-July through to end October) there may be a delay of up to 1 additional business day. Orders are dispatched Monday to Friday only and not on public holidays.

 Q - Can I pick up my order?

Unfortunately, we do not have a pick-up option or facility due to occupational health and safety regulations for both staff and customers.

Q – My customer has received a damaged item. How do I get a replacement or a credit?

No problems, we will address all concerns with damaged products. Please send us an email including the invoice number of your order, and the item number, size and quantity of the damaged stock. Please also send a photo so we can view the damage. Just indicate whether you would prefer a credit or replacement stock and we will endeavour to satisfy your request.

Q - My Customer has changed their mind and would like to return their items. What do I do?

We do not currently have a “change of mind” policy so we ask you and your customers to please choose carefully. Of course, faulty items will be credited or replaced. If a size is incorrect and the product is unworn, unused and all packaging is in-tact we can exchange the size if we have stock available. Just drop us an email at admin@buyseasons.com.au and we will venture to assist.